American Airlines is currently hiring for a Reservations Rep – Home-Based. Check it out HERE.
Description
Candidates must live within a 50 mile radius of the Southern Reservations Office.
From an “at-home office” Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel related needs. They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in training and the call handling guidelines. In addition, the Home-Based Reservation Representative responds to callers’ inquires in our non-airline related ventures, as call volume dictates. Basic computer skills, Microsoft Office and Outlook preferred.
This position allows you to work from your home office, but will require you to remain at your workstation for extended periods of time. The 24-hour operation requires shift work. Schedules will likely include weekends, holidays, overnights, day and evening shifts, and could vary throughout the year. You will be required to work from the local reservations office for approximately 10 weeks, which includes several weeks of fast-paced, intensive training. Employees will also be required to report to the local reservations office periodically for training, team meetings, and as required by management.
- We are currently hiring full time positions only.
- This position starts at an hourly rate of $9.53 per hour. Upon successful completion of a six-month probationary period, employees would earn a rate of $10.00 per hour with current maximum $15.00 per hour.
- 2 weeks of unpaid vacation after one full year of employment. Additional unpaid weeks can accrue based on seniority”.
- This position has limited health and dental benefits. Limited benefits supplied by Cigna-Starbridge
- American Airlines employee travel privileges apply
We are processing applications now for training to begin in February and continuing through April of 2011.
Qualifications
- Must be at least 18 years of age
- High school diploma or GED
- Basic computer skills, Microsoft Office and Outlook preferred
- Ability to work a flexible work shift with could include a variety of shifts assigned by seniority according to operational needs
- The operation covers a 24-hour period which includes weekends, holidays and overtime as required
- Ability to read, write, fluently speak and understand the English language
- Be located within fifty (50) mile radius from the local Reservations Office
- Be within the local calling area of the local Reservation Office
- Required to provide, at their own expense: a separate, dedicated area within the home in which to work including a workstation that is ergonomically sound; subscribe to maintain a high-speed internet connection such as DSL, broadband cable or fiber optic with a minimum upload connection speed of 384 Kbps or higher; a dedicated telephone line which is free of all calling features; have and maintain properly located smoke detectors; satisfactory lighting; and a grounded electrical outlet – these requirements will be verified and approved during a home site visit prior to working from home.
- Reliable transportation to attend training and team meeting at the local Reservation Office.
- Ability to perform duties while remaining at a workstation for extended periods of time. In addition, employees are expected to work as scheduled and in accordance with the American Airlines Attendance policy.
- Ability to concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
- Self-disciplined and accountable for performing job functions with minimal supervision
- Resourceful and skilled in problem-solving and be able to handle difficult/stressful situations
- Previous Reservations or Customer Service experience in a call-center environment is desired, but not required
- Ability to work a variety of shifts, including p.m. shifts, weekends and holidays assigned by seniority according to operational needs, and overtime as required
* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
Job: CS-Reservations
Primary Location: US-TX-Fort Worth
Job Posting: Dec 16, 2010
Unposting Date: Dec 31, 2010
Equal Opportunity Employer: American Airlines is an equal opportunity employer.
Work Schedule*: Full-Time
